Tk9o Privacy Policy — Your Information Is Completely Secure

Welcome to the tk9o gaming platform. Our Privacy Policy is a clear commitment to you — a fully transparent account of how we handle your personal information.

Tk9o believes privacy is a fundamental right. That's why we take the utmost care at every step of collecting and using your data. Our privacy policy is aligned with international data protection laws.

This Privacy Policy is written in English for our Bangladeshi users to understand clearly. If you have any questions, our support team is always ready to help.

Tk9o only collects information necessary to provide its services. Collecting unnecessary data goes against our policy.

Directly Provided Information

• Registration Information: Name, date of birth, email address, mobile number.
• Identity Verification (KYC): National ID number, passport, or copies of other government-issued documents.
• Payment Information: Mobile Pay/Nagad number, bank account details (for transactions).
• Contact Information: Messages and complaints sent to support.

Automatically Collected Information

Tk9o uses your information for the following purposes:

• Account Management: Creating, verifying, and maintaining your account.
• Service Delivery: Keeping games, betting, and payment services running without interruption.
• Security: Preventing fraud, money laundering, and illegal activities.
• Customer Support: Resolving your complaints and queries promptly.
• Promotions: Sending you relevant offers based on your preferences (with the option to opt out).
• Legal Obligation: Meeting government directives and regulatory requirements.
• Service Improvement: Enhancing your overall platform experience.

Your data is never shared with advertising networks or used for purposes unrelated to tk9o.

Tk9o shares your data only in limited, specific circumstances. We never sell your information.

Limited Data Sharing

• Payment Processor: Necessary information is shared with Mobile Pay, Nagad, and similar providers to process transactions.
• Game Providers: Only the minimum necessary data is shared with licensed providers to operate the games.
• Legal Authorities: Data may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Security Partners: We work with specialist agencies for fraud detection.

No third party may use your information elsewhere without our authorization. Any breach of contract will be subject to legal action.

Cookies are small text files stored in your browser. tk9o uses cookies to improve service quality.

Types of Cookies We Use

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: For monitoring site performance (no personal data involved).

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the site.

Tk9o follows industry-best practices to keep your data secure. Our security measures include:

• 256-bit SSL Encryption: Industry-grade encryption on all data transmissions.
• Two-Factor Authentication (2FA): An extra layer of security when logging into your account.
• Regular Security Audits: Regular system audits conducted by independent third-party experts.
• Firewall Protection: Advanced firewall protection against unauthorized access.
• Data Segregation: Sensitive data is stored on separate, secured servers.
• Staff Training: All staff undergo regular privacy and security training.

As a tk9o user, you have the following rights regarding your data:

To exercise any of these rights, email us at: support@tk9o.app

Tk9o does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration your account remains active, and for 5 years after closure.
• Transaction Information: 7 years, in accordance with financial regulations.
• KYC Documents: 5 years after account closure.
• Customer Support Contact: 3 years.
• Cookie Data: After the session ends, or a maximum of 1 year.

Once the retention period expires, data is securely deleted or anonymized.

Tk9o strictly does not serve anyone under the age of 18. We never knowingly collect data from minors.

Age is verified at registration, and identity is confirmed through the KYC process. This is our most important step in protecting minors.

Our Privacy Policy may be updated as technology and laws evolve. When changes occur:

• The "Last Updated" date on this page will be revised accordingly.
• For significant changes, you will be notified in advance via your registered email or mobile number.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

Check this page regularly to stay informed of any updates. Previous versions are available on request from our support team.

For any privacy-related questions, complaints, or requests to exercise your rights, please get in touch with us:

• Email: support@tk9o.app
• Live Chat: Click the chat icon on the site (available 24/7).
• Response Time: Typically within 48 hours.

For more details, visit our Terms & Conditions or Responsible Gaming View Page.